Shipping Policy

Last updated: 7th September 2026

All orders placed through the MPH online shop are subject to the following shipping terms. Please read them alongside our Terms & Conditions and Returns Policy.

Where we deliver

We deliver to addresses throughout the United Kingdom, including Northern Ireland, the Scottish Highlands and Islands, the Isle of Man and the Channel Islands.

We do not currently ship outside the UK. If you are ordering from overseas, contact us at answers@mphav.com before placing your order and we will let you know whether we can help.

Processing and dispatch

Orders are processed on working days (Monday to Friday, excluding UK bank holidays). Orders placed after 2pm on a working day, or at any time on a weekend or bank holiday, are treated as received on the next working day.

We aim to dispatch in-stock items within 2-3 working day of your order being accepted and payment confirmation.

Delivery times

Standard UK delivery 3–5 working days from dispatch £10

Highlands, Islands, Northern Ireland, Isle of Man, Channel Islands 5–7 working days from dispatch £15

Free UK delivery on orders over £100 3–5 working days from dispatch

Delivery times are estimates, given in working days, and are not guaranteed. They begin from the point of dispatch rather than the point of order.

Free delivery over £100

Delivery is free on orders with a goods value of £100 or more (excluding VAT, excluding any delivery charge) sent to a UK mainland address. The threshold is assessed after any discounts or promotional codes have been applied.

If part of your order is returned and the remaining goods value falls below £100, we reserve the right to deduct the delivery cost we would otherwise have charged from your refund.

Free delivery does not apply to oversized or heavy items, which are marked as such on the product page and quoted individually.

Delivery charges

Delivery charges are calculated at checkout and shown in full before you confirm and pay.

Multiple parcels

Some items are shipped directly from our supplier. Where an order contains items from more than one source, they may arrive separately and on different days at no extra cost to you. You will receive tracking for each parcel where tracking is available.

Tracking

Where a tracked service is used, we will email you a tracking number once your order has been dispatched. Please check your spam or junk folder before contacting us about a missing confirmation.

Delivery address

It is your responsibility to provide a complete and accurate delivery address. We cannot change the address once an order has been dispatched, and we are not responsible for orders delayed, returned or lost as a result of an incorrect or incomplete address. Orders returned to us for this reason can be re-sent at your cost.

If you will not be in, please leave delivery instructions at checkout. Where a carrier leaves a parcel in a safe place or with a neighbour in line with your instructions, delivery is treated as complete.

Failed deliveries

If delivery is attempted and no one is available, the carrier will normally leave a card and attempt redelivery or hold the parcel at a local depot or collection point. Parcels not collected within the carrier's holding period are returned to us; we will refund the goods value less the original and return delivery costs.

Delays outside our control

We are not liable for delays caused by circumstances beyond our reasonable control, including carrier delays, adverse weather, industrial action and supplier shortages. Where a delay occurs we will contact you as soon as we can and keep you updated. If a delay becomes substantial you may cancel the order and receive a full refund for any undelivered goods.

Late, missing or damaged orders

If your order has not arrived within 10 working days of dispatch, please contact us at answers@mphav.com with your order number so we can investigate with the carrier. Carriers usually require a waiting period before an item can be treated as lost.

Please check your order on arrival. If goods arrive damaged or incorrect, contact us within 5 working days of delivery with your order number and photographs of the packaging and the item, and we will arrange a replacement or refund.

Your cancellation rights

Nothing in this policy affects your statutory rights, including your right to cancel most online orders within 14 days of receiving your goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. See our Returns Policy for details.

Contact

MPH

Corporation Nightclub

2 Milton Street

S1 4JU

Sheffield

Email: answers@mphav.com